Q: What is the recommended browser for taking online classes with the WSCJTC Acadis Portal.

A: It is recommended that you use the most current views of Chrome, Firefox or Edge for taking online courses in the portal. Please review Solutions of Missing “Launch” or “Continue Button” for Online Events.  

Q: I got a fatal error.

A: Fatal errors are usually lost internet connection.  So if you're mobile or in your car, it might happen.  We suggest closing the browser and trying again.  It should start where you either left off or where you lost connection.


Additionally:  Computers want to remember bad things, so if you get caught in a loop of not being able to get back into the portal.  Clear your cache/history and try again. Links on how to clear your cache is in the article: Solutions of Missing “Launch” or “Continue Button” for Online Events

Q: Can I leave the training in the middle? 

A: Yup! Calls for help happen, close the browser window and it will return you to where you left off.

Q: What if my browser isn't current? 

A:  You may have to contact your IT department to update your computer's browser.  If they allow you to do it yourself, and it isn't set to automatically update, generally you can update browsers under Settings > Help > About (browser name). Otherwise, contact your IT department.

Q: I'm trying to take an online class, but I got this message.


A: Individual personnel can not register for any training with the WSCJTC.  All training must be approved and submitted by agency training officers/managers.  Please see your training officer/manager.


Q: Do I have to take the Annual CIT Online Course? 

A: You can go to our website to find out.  The WSCJTC Help Desk is the technical support for the Portal.  If you have program/policy or RCW/WAC specific questions, please contact the program manager.


Here are those resources:



We can help direct you to the right person, please send us an email or call. 


Q: I think my email (or rank, agency) is wrong.  Who do I tell? 

A: Have your agency training manager login to the WSCJTC Acadis Portal and complete the "Updates to Person Records (User Profiles)" webform.



Q:  I disagree/dislike something in an online training? Who do I tell? 

A:  There are different ways to deliver these kinds of comments:


  • Open a ticket on the help portal page, and we'll track and forward your comments.
  • Email the program manager (use the WSCJTC Contact Us).